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Amy Brown Fantasy Art is a very small home based business. Thanks you for visiting and making what we do worthwhile - your support can't be overstated! Though we strive to make our site user friendly and a pleasant place to visit, view art, and shop, please keep in mind that we are only human (those irritable worker gnomes deserted us). Technical devices can fail, we or our children occasionally become ill, and sometimes we get a day behind dealing with the volume of email or orders. Unlike the Internet's "open" hours, we can't work 24 hours a day seven days a week, but we do strive to process orders as quickly as humanly possible, and are here to help you with any issues that may arise. That said, please see below for the following:

FAQs
Contact Us
Purchasing / Shipping Info
Misc Info
Legal Terms of Use
 

FAQs
 
Usage / Copyright
What is your Usage Policy for images on this site?
If I buy an image or item can I use it in my own product or reproduce it?
What if I See Misuse of Amy's Art?
Can you tell me more about Copyrighting?
Can I use Amy’s images to illustrate a book?
Can I use one of Amy’s images for a business logo?
Can I use Amy’s images or information about Amy for a school project?
Can I use one of Amy’s images to make a gift for someone?
Can I have one of Amy’s images painted on my car / motorcycle / wall / etc?
Can I get a Tattoo of one of your images?

Site Information
Can I link to Your Site?
Do you have a Guestbook?
Where did that free Screen Saver go?
What's your Privacy or Security Policy?
Do you have a Mailing List?
I am experiencing trouble with the site. Why?

Product Info
Is There a Glossary of Print Types? (laser, litho, giclee)
What is a Limited Edition Print?
What is an Artist Proof?
Does Amy provide a Certificate of Authenticity with items purchased from this site?
Are there sizes available other than what are shown?
There is an image I like on a tile or other product, but I don't see it available as a print. When will it be available for purchase as a print?
Do you have a printed Catalog?
I saw an Amy Brown item at [blank]… Can I buy it here?

Purchasing
Where can I buy an older print I once saw on this or some other site?
Do you sell Wholesale?
How do I Purchase Online?
Can I Purchase By Mail?
Do you offer Lay-away?
Where can I see Shipping Information?

Art / Artist
Will you tell me more about your originals?
Do you have a Book out?
Who inspires you?
What is your artistic Process, or how do you…?
What do you use for Models?
Do you read all of your fan mail?
Do you critique fan artwork?
Do you post in any online chat groups or forums?

Commercial Use / Commisions
I want to use your art on a Commercial item. How can I do this?
Do you take Commissions for…?

Contact
I have a Question or Comment for Amy. How can I send it to her?

Contact Us
 
Questions or Comments? To contact us: Click Here
To Send Us Files (tattoo photos, etc): Click Here
 

Purchasing Info
 
You can order on this site by completing one of the following methods:
 
1) Secure Online Credit Card Shopping Cart
Visa & Mastercard only. Use our safe SECURE SERVER (SSL) to order your prints. This is the fastest and best option. This site uses the familiar shopping cart format. Add items to your cart by clicking the "Add to Cart" button next to each respective print or original. Once all items have been added, view the cart, verify the order, then click the "Check Out" button. All data submitted here is safe and confidential.
 
2) Mail-in or FAX Order Form
If you do not wish to order online for any reason, please feel free to place your order by standard mail or fax. To generate a mail/fax form, add items to your cart as normal. On the cart page will be a 'Create Mail/Fax Form' button. Once printed it may be mailed or transmitted to us. Contact information is available at the bottom of the form. Personal checks, money orders and Visa/Mastercard accepted. Orders are shipped immediately after personal checks are cleared. Due to the limited quantities available for many items on this site, we ask that you only use the mail-in order form for for high quantity, non-limited items. Mail-In orders placed for out-of-stock and/or sold out items will receive site credit.
 
• This site reserves the right to refuse an order at any time at its sole discretion.
• Your credit card statement charge will appear as "Amy Brown Fantasy Art, Inc."
 
Shipping Information
To see shipping charges for an order, view the shopping cart after adding items. Shipping cost will then be displayed. Read below for more information.

Please note: shipping charges are based on postage fees as well as the cost of the packaging materials and labor.

We do our best to ship orders as soon as absolutely possible. Most orders will take 4 to 7 days to arrive, however it can take up to 2 weeks. We try to find the least expensive and safest way to ship each package. Most orders ship USPS First Class or Priority Mail. Packages over 4 pounds will usually ship UPS. Originals, high end prints, and large orders will ship insured and may need to be signed for upon delivery.

Pricing may change at any time, depending on rate increases imposed by USPS and UPS.

Packaging:
We do our best to package every order in a manner that will protect the objects inside; however we can not guarantee delicate handling from the shipping services available to us. If you receive your order and it is damaged, please contact us as soon as possible.

International:
International orders: Due to the high volume of lost and/or stolen packages shipped outside the US/Canada, we will only accept international orders which comply with these guidelines:
  1. Minimum order of $100
  2. Customer must accept charges for insured Global Express delivery plus a $5.00 packaging and handling fee. (International orders cannot be picked up
    by our carrier and require a special trip to the post office). We do not provide estimates on what the shipping charges will be - customer is charged exactly what we pay to ship the package insured Global Express plus the packaging fee.
  3. Billing info on credit card MUST match or items will not be shipped.
If you agree to these guidelines and wish to place an international order using a Visa or Mastercard please contact us and we'll send you further information.

Rush Shipping / Timeframe:
We are unable to offer RUSH services at this time. We do not have the staff available to make this an efficient service. We apologize for any inconvenience this may cause. Please place orders at least three weeks before they are needed. We strive to process orders as quickly as possible. In rare cases, an item may not be in stock at the time of purchase and may take a few additional days to obtain. If for a special event, ordering ahead will give you the best chance of receiving your order on time.
 
Exchange Information
Sorry, we do not accept returns - exchanges only. Some items, such as originals and giclees, cannot be exchanged. These items will be noted in the galleries. We are a very small business and the excessive costs involved in returned merchandise are not sustainable. Often, returned items come back to us damaged in shipping and we are not able re-sell them. We will accept exchanges for new merchandise or site credit. All shipping costs incurred during the exchange will be paid by the customer. If you need to exchange an item, PLEASE EMAIL US FIRST FOR EXCHANGE INSTRUCTIONS. Items will only be accepted for exchange if postmarked within 30 days of purchase. Items sent back beyond 30 days or exchanges in damaged, unsellable condition, will not be accepted. Items returned to us without following all exchange guidelines may be refused. Please send exchanges well packaged and if necessary, by insured mail. Please include any Exchange Information you receive from us with the exchange. If you email us to make a change or cancellation to your order and it has already shipped, we will accept exchanges only.

If you receive the wrong item in your order, please email us immediately. We will review your order and take steps quickly to correct the mistake.

If you have a question about an order you have placed, please email us. Include your name, email address, the date you placed your order and the items ordered. For the fastest response from us, respond directly from the order confirmation email you were sent after you placed your order. Please do not email us with incomplete information as we may not be able to find your order.
 
Order Support Availability
If you have any further questions or comments about your order, please send an email to the address provided during checkout. Our customer service hours are Mon, Wed and Fri from 10:00am to 4:00pm Pacific Coast time. We do our best to answer all emails during this time, however some weeks our hours may be different do to holidays or uncontrollable circumstances. Please remember that we get a large amount of email and though we try to answer them all in a timely manner, sometimes it takes a day or two to get to everyone. If you need to contact us regarding your recently placed order, please do so immediately after placing it - we will receive it before your order is processed.
 
Wholesale
Please go here if you are interested in wholesale. Also, information about items offered by other companies that feature Amy's art can be found here.
 
 

Misc
 
Privacy / Security Policy
Your personal information is NEVER given away, sold or used for anything other than what you give it to us for.
  • Personally identifiable information is only requested and collected in areas of this web site where the visitor has requested that we respond directly and/or personally to them or site functionality requires such information. For example, it is collected for order shipping and credit card verification purposes or when sending email postcards to a recipient.

  • Personal information and data collected in ALL AREAS of this site is NEVER shared or sold. We despise the erosion of privacy and abundance of spam as much as anyone and would never participate in their advancement.

  • This site only uses "Session" cookies that last the duration of the site visit. These are used to track such items as shopping cart contents and "bread-crumbing" (to get you back to previous pages when needed). Such "Session" objects are deleted after leaving the site.

  • Security is a top concern and measures are taken to ensure the protection of all afore mentioned customer data. This includes protections at both the server and site levels.
Recycling
We only purchase recyclable and biodegradable materials (starch packing peanuts) to pack our orders. We also try to re-use any materials we receive when we order supplies and merchandise from other companies (i.e. boxes, styrofoam packing peanuts, bubble wrap).
 

TERMS OF USE POLICY
 
Amy Brown Fantasy Art, Inc
By using this site and its services, you agree to our Terms of Use Policy. Amy Brown and Amy Brown Fantasy Art Inc. reserve the right to refuse service or cancel membership at our sole discretion. It is your responsibility to read, understand, and comply with our Terms of Use before purchasing, using, copying, or distributing any product or image from this website.

Amy Brown holds copyright and intellectual property rights for all of her artworks, designs, and products. Use of any part of this website is strictly prohibited without the express written permission of the copyright holder. All products, and other services used on this website are the ©Amy Brown unless otherwise noted. All images, either electronic images or hardcopy images, artworks, products, and web design, shown on this website or elsewhere are ©Amy Brown unless otherwise noted.

SUMMARY OF USAGE
The terms listed below are merely a summary of the Terms of Use. Please read the full Terms of Use for further information.
  • You accept the Terms of Use by actually using the Services, which includes accessing the website.
  • No "for profit" use unless a separate contractual agreement exists between you and Amy Brown/Amy Brown Fantasy Art Inc. signed by Amy Brown or an authorized agent on behalf of Amy Brown/Amy Brown Fantasy Art Inc.
  • You agree that you will not engage in any activity that interferes with or disrupts the Services provided on this website.
  • You may not copy, distribute, replicate, print, or re-distribute any images provided on this website.
  • You agree that you shall not remove, alter, conceal, or in any other way tamper with the images provided on this website.

Continued Below... (click for complete TERMS OF USE)
 
 
 
 
 
 
All images at this site are copyrighted and specific property of Amy Brown. Removal or reproduction in any form is infringement of the copyright law. © 2012